E-Commerce & Customer Support
Recruit a customer support professional for email, live chat and order-related enquiries.
An E-Commerce Customer Support Agent helps customers before and after purchase. The role may cover product questions, order status, delivery issues, returns, refunds and escalation while following the store’s tone and policies.
Typical Responsibilities
Required Skills
Language Requirements
Required languages and proficiency are defined by the client. Written quality is assessed for email and chat roles.
Working Model
The agent can join the client directly through Recruitment or work in a managed support structure with agreed hours, attendance and reporting.
Recruitment Approach
PeopleDock defines the required outcomes, experience, systems, languages and schedule with the client. Candidates are sourced and screened against that profile before a focused shortlist is presented for client interviews.
Cooperation Models
Recruitment: the client hires the selected candidate and directly manages tasks, schedule, performance and compensation.
Managed Outsourcing: PeopleDock handles the agreed employment administration and can support attendance, workload monitoring, operational coordination and reporting. The exact split is documented for the engagement.
Discuss This Role
Share the responsibilities, experience, language and working setup you require.